BOONDOG AUSTRALIA PTY LTD Effective Date: 10 March 2023 Welcome to www.boondog.net.au (Site). ​ If you are not entirely satisfied with your purchase, you can return the items for an exchange or refund within 14 days of receiving the item ​if it’s still in “sellable condition". This means, the item should be: UNWORN, UNWASHED, DEVOID OF ANY STAINS, SCUFFS, TEARS MYSTERIOUS SMELLS ​IN ORIGINAL PACKAGING Due to hygiene reasons, we do not accept the items that you have tried on your dogs. So, we highly recommends that you should get the correct measurement of your dog’s neck or chest size before ordering. ​ The sale of any discounted products is final unless the item is proven to be damaged or faulty. REFUND POLICY If you wish to return a product you have purchased, you are welcome to request a refund, however we make no guarantees that your request will be approved. We ask that you provide all relevant information via our contact form within 14 days of purchase, including: Your name and email address Your order number and the item/s purchased The reason for your refund request ​Photo of original invoice Photos of the item/s, if applicable If your refund request is approved, refunds for physical products will only be approved for items that are returned within 14 days of receiving the item/s in their original condition. Our returns policy is outlined below RETURNS POLICY When you receive your order, please thoroughly inspect all products as we cannot accept returns more than 14 days after the date of purchase. Please initiate your return request as promptly as possible once you have received your item. In order to initiate a return, Send us an email/enquiry via our contact form and await our response Pack and seal the item/s in their original packaging and post the parcel back to us at the address we provide via registered post (as we cannot be responsible for parcels lost or damaged in transit) For faulty or damaged products, we will organise your refund or replacement within 14 days of receiving your return. Please note that timeframes for replacement items are subject to stock availability For change of mind returns, we will issue a refund within [7] days of receiving your return. The sale of any discounted products is final unless the item is proven to be damaged or faulty. DAMAGED OR FAULTY PRODUCTS We take care to pack your products carefully so that they won't get damaged in transit. If, for whatever reason, they arrive damaged or faulty, we ask that you let us know within 7 days of receiving them in the mail. We will arrange for the damaged or faulty product to be returned to us and you can let us know whether you would like us to either send a replacement to you or provide you with a refund. ​ Please initiate your warranty/ guarantee claim request: ​ Fill up our warranty/ guarantee claim form and await our response. Once we received your request, we will ask you to pack and seal the item/s and post the parcel back to us at the address we provide via registered post (as we cannot be responsible for parcels lost or damaged in transit). So, we can inspect the product physically before we can tell you if it is under warranty. ​ CHANGE OF MIND Changed your mind? No problem. We will happily accept returns if the item is unused [with the original tags still attached] and in its original packaging, which must be in its original condition. Upon receipt, we will issue you with a refund. We do not refund any postage fees for change of mind returns. We do not cover the postage fee for returning items. We do not accept change of mind returns more than 14 days after the date of purchase. EXCHANGES All exchanges will be processed as a refund. You will need to return the item for a refund and receive a credit code to place a new order for your replacement item. ​ When you receive your order, please thoroughly inspect all products as we cannot accept exchange more than 14 days after the date of purchase. Please initiate your exchange request as promptly as possible once you have received your item. In order to initiate an exchange, Send us an email/enquiry via our exchange claim form and await our response: Your name and email address Your order number and the item/s purchased The reason for your refund request ​Photo of original invoice Photos of the item/s, if applicable Pack and seal the item/s in their original packaging and post the parcel back to us at the address we provide via registered post (as we cannot be responsible for parcels lost or damaged in transit) ​ We do not cover the postage fee for returning items.

BOONDOG AUSTRALIA PTY LTD Effective Date: 10 March 2023 Welcome to www.boondog.net.au (Site). WARRANTY/ GUARANTEE POLICY Our Guarantee is simple - we’ll replace a BOONDOG product, if any of the workmanship, or components fail within the first 12 months of normal use. ​ OK, so what does the guarantee really mean? BOONDOG is quite happy to guarantee our products against breakage, but we can only be expected to guarantee against things we have control over, or responsibility for. ​ This means we will replace a product if any of the components break as a result of normal use (the use to which the product was intended when designed). ​ But... We Do Not guarantee that your dog won’t chew your BOONDOG product or wear and tears. ​ Chewing of equipment is a training issue, it is the responsibility of the dog’s owner and not something BOONDOG has any control over. ​ Keep your equipment in a safe place, where dogs can’t use it as a plaything and it will give you years of effective service. WARRANTY/ GUARANTEE PROCESS Please initiate your warranty/ guarantee claim request: Fill up our warranty/ guarantee claim form and await our response. Once we received your request, we will ask you to pack and seal the item/s and post the parcel back to us at the address we provide via registered post (as we cannot be responsible for parcels lost or damaged in transit). So, we can inspect the product physically before we can tell you if it is under warranty.

We ship domestically within Australia. Your orders will be dispatched and posted within 1-2 days. Once dispatched, shipping time will vary depending on the type of shipping selected. ​ Standard shipping parcels are sent via AusPost at a cost of $15.00 [or free on orders over $100]. Express shipping parcels are sent via AusPost at a cost of $20.00. ​ If your parcel is left unattended, you acknowledge that you do so at your own risk. Once a parcel has been delivered to your nominated address, we take no responsibility for any damage or theft that may occur. If you will not be present to accept delivery of your parcel or feel that your address is unsafe to leave a parcel unattended, we recommend sending your order to a work address. If you are providing a work address, please always include the level (if a multi storey building) and the name of the company as AusPost will return to sender if you do not make these details clear. We can redeliver parcels where the address is incomplete, or has been incorrectly provided, however this will incur a delivery charge of $15.00 for standard registered post or $20.00 for express post. ​ Please note that the delivery times specified are approximate and as provided by AusPost. We cannot guarantee these delivery times. For estimated shipping times, please use the AusPost calculator. All items are shipped from VIC, Australia

We are working diligently to ensure that our online store is up and running soon, and we can't wait to serve you with our wide range of dog walking accessories to meet your needs. In the meantime, please subscribe to our newsletter to be one of the first to know when the online store is ready! Thank you for your understanding and continued support. We look forward to serving you soon!

While collars are commonly used for dogs, there are potential risks associated with their use. These may include collar-related injuries such as neck irritation, choking, or entanglement. It's important to use collars responsibly, select an appropriate type and size of collar for your dog, and regularly check for proper fit and condition to minimize these risks.

Cleaning instructions for dog collars may vary depending on the material and design. Most collars can be cleaned with mild soap and water. Leather collars may require special leather cleaner and conditioner. Be sure to follow the manufacturer's cleaning instructions and avoid using harsh chemicals that may irritate your dog's skin.

While it's generally safe for dogs to wear collars during normal activities, it's important to remove the collar when your dog is unsupervised or during activities that may pose a risk of entanglement, such as playtime with other dogs or when crated. It's also important to remove collars during grooming, especially when using tools such as clippers or brushes.

To measure a dog's neck, you will need a flexible measuring tape or a piece of string and a ruler. Follow these steps: Get your dog in a calm and relaxed state, and make sure they are standing or sitting upright with their neck fully extended. If you are using a flexible measuring tape, wrap it around the base of your dog's neck, just above the shoulders, where the collar would normally sit. If you are using a piece of string, gently wrap it around your dog's neck and mark the point where it overlaps. If you are using a measuring tape, read the measurement where the end of the tape meets the rest of the tape. If you are using a piece of string, measure the distance between the marked point and the end of the string using a ruler. Note: It's important to measure your dog's neck accurately to ensure a properly fitting collar. A collar that is too tight can cause discomfort, difficulty breathing, or injury, while a collar that is too loose may allow your dog to slip out of it or get caught on objects. If you're unsure about measuring your dog's neck, consider consulting with a veterinarian or a professional dog trainer for assistance.

Yes, collars can be used as a training tool, but it's important to use them responsibly and under the guidance of a professional dog trainer, if needed. Some collars, such as prong collars or shock collars, may not be suitable for all dogs and can cause stress or injury if used incorrectly. Positive reinforcement-based training methods are generally recommended as an effective and humane approach to dog training.

To determine the appropriate size collar for your dog, you'll need to measure your dog's neck circumference. Use a flexible measuring tape or a piece of string and a ruler to measure the circumference of your dog's neck, and then refer to the our size chart or guidelines to select the correct size collar.

Yes, many dog owners choose to personalize their dog's collar with tags that contain identification and contact information in case the dog gets lost. However, it's important to ensure that any accessories, such as tags or charms, are securely attached to the collar and do not pose a risk of entanglement or choking

It's recommended to regularly check your dog's collar for fit and condition. Puppies and growing dogs may require more frequent collar adjustments as they grow. Inspect the collar regularly for signs of wear and tear, such as fraying, cracks, or loose hardware. Replace worn-out collars promptly to ensure your dog's safety.

A properly fitted collar should be snug but not too tight. You should be able to fit two fingers comfortably between the collar and your dog's neck. Avoid collars that are too loose, as they may slip off or allow your dog to escape. Collars that are too tight can be uncomfortable and potentially harmful to your dog.

The type of collar that's best for your dog depends on various factors such as your dog's size, breed, age, and behavior. Common types of dog collars include flat collars, martingale collars, slip collars, prong collars, and harnesses. It's important to choose a collar that fits comfortably and securely on your dog and is appropriate for your dog's specific needs.

While harnesses are commonly used for dogs, there are potential risks associated with their use. These may include harness-related injuries such as chafing, rubbing, or pressure points. It's important to use harnesses responsibly, select an appropriate type and size of harness for your dog, and regularly check for proper fit and condition to minimize these risks.

Yes, harnesses can be used as a training tool, but it's important to use them responsibly and under the guidance of a professional dog trainer, if needed. Some harnesses, such as no-pull harnesses or front-clip harnesses, may be designed specifically for training purposes. Positive reinforcement-based training methods are generally recommended as an effective and humane approach to dog training.

The type of harness that's best for your dog depends on various factors such as your dog's size, breed, age, and behavior. Common types of dog harnesses include back-clip harnesses, front-clip harnesses, no-pull harnesses, and step-in harnesses. It's important to choose a harness that fits comfortably and securely on your dog and is appropriate for your dog's specific needs.

Yes, many dog owners attach leashes, tags, or other accessories to their dog's harness. However, it's important to ensure that any accessories or attachments are compatible with the harness and are securely attached to prevent them from coming loose or causing discomfort to your dog.

To properly fit a dog harness, ensure that it's snug but not too tight. You should be able to fit two fingers comfortably between the harness and your dog's skin. **Make sure that all straps and buckles are properly adjusted and fastened to prevent the harness from slipping off or causing discomfort to your dog.

Measuring for a dog harness is slightly different from measuring for a collar, as a harness fits around the dog's body and shoulders, rather than just the neck. Here's how you can measure for a dog harness: Tools: You will need a flexible measuring tape or a piece of string and a ruler. Get your dog in a calm and relaxed state, and make sure they are standing or sitting upright. Measure the girth of your dog's chest: Using a flexible measuring tape, wrap it around the widest part of your dog's chest, just behind the front legs. Make sure the tape is snug but not too tight. If you are using a piece of string, wrap it around your dog's chest and mark the point where it overlaps. Measure the length of your dog's back: If you're looking for a back-clip harness, you'll need to measure the length of your dog's back. Measure from the base of the neck, where the collar would normally sit, to the base of the tail. Consider the breed and shape of your dog: Different dog breeds and body shapes may require different harness styles, so it's important to take these factors into account when selecting a harness. Some harnesses come with size charts or breed-specific recommendations to help you choose the right size. Follow the sizing guidelines to determine the appropriate size based on your dog's measurements. If you're unsure about measuring for a dog harness or selecting the right size, consider consulting with a veterinarian or a professional dog trainer for guidance. A properly fitted harness can provide comfort, safety, and control for your dog during walks or other activities.

To determine the appropriate size harness for your dog, you'll generally need to measure your dog's girth, which is the widest part of your dog's chest just behind the front legs, and then refer to the our size chart or guidelines to select the correct size collar.

Cleaning instructions for dog harnesses may vary depending on the material and design. Most harnesses can be cleaned with mild soap and water. Some harnesses may be machine washable, while others may require handwashing. Be sure to follow the manufacturer's cleaning instructions and avoid using harsh chemicals that may irritate your dog's skin.

While it's generally safe for dogs to wear harnesses during normal activities, it's important to remove the harness when your dog is unsupervised or during activities that may pose a risk of entanglement, such as playtime with other dogs or when crated. It's also important to remove harnesses during grooming, especially when using tools such as clippers or brushes.

To properly hold a dog leash, grasp the handle firmly with your hand and avoid wrapping the leash around your hand or fingers. Hold the leash with enough tension to maintain control of your dog, but not so tight that it causes discomfort or restricts your dog's movement. Keep your hand relaxed and avoid sudden jerks or pulls on the leash.

The cleaning and maintenance instructions for a dog lead may vary depending on the material it is made of. Generally, leads can be cleaned with mild soap and water, leather leads may require specialised leather cleaner or conditioner, and chain leads can be wiped down with a damp cloth.

The type of leash that's best for your dog depends on various factors such as your dog's size, breed, behavior, and training needs. Common types of dog leashes include standard leashes, retractable leashes, hands-free leashes, and training leashes. It's important to choose a leash that provides control and safety for both you and your dog and is appropriate for your dog's specific needs.

Leash training involves teaching your dog to walk calmly on a leash without pulling or lunging. It requires patience, consistency, and positive reinforcement. Start by gradually introducing your dog to wearing a leash and walking on a loose leash, rewarding and reinforcing good behavior, and redirecting or correcting unwanted behavior. Seek the guidance of a professional dog trainer if needed.

No, it's not safe to leave your dog unattended with a lead attached. Dogs can get entangled or caught on objects, which can lead to injury or strangulation. Always supervise your dog when they are wearing a lead and never leave them unattended with a lea attached.

Yes, BOONDOG leads are designated to attach to a collar or a harness for walking and controlling your dog. It's important to ensure that the collar or harness is properly fitted and appropriate for your dog's size, breed, and needs, and that it does not cause discomfort or injury to your dog during leash walking.

The length of your dog's lead depends on your preference and the environment you'll be walking your dog in. Standard leads are typically 4-6 feet long, while retractable leashes can extend up to 25 feet or more. Hands-free leads may vary in length depending on the design. Training leads may come in various lengths depending on the training exercise. It's important to choose a lead length that allows you to maintain control of your dog while keeping them safe.